Shipping

All orders, of which the total amount before taxes is less than $50 , are subject to a shipping fee of $8.50

We ship only to Canada.

Your order will be shipped within 2 to 5 business days (NOTE: due to COVID-19, delays may occur).

Please note additional fees may be charged where you require an address redirect or return once an item is in the hands of a carrier. Customers are responsible for the accuracy of all shipping address details.

Out Of Stock Shipping Policy

If an order is received and that item is out of stock, we will notify you and cancel the order. When the item becomes available it will be your responsibility to replace the order at your convenience. For orders with more than one item, any in stock items will be shipped, you will be notified, and the out of stock items will be canceled.

Please note that any address changes made after shipment will result in additional $30 redirection fees with shipping carriers.

Returns Policy

Non-Perishable Items. Except for food or other perishable items, SheerNature accepts the return of any product within the first thirty (30) days of the date the order was placed and only if the product is unopened and unused. Any returns may be subject to a 20% restocking fee at SheerNature’s sole election. Credit will be provided upon SheerNature’s physical receipt of the returned product. Please note that shipping charges are not refundable unless SheerNature is found to have shipped the incorrect, or an expired item. All product returns are to be shipped to 2560 avenue Dollard, Montréal, QC H8N 1T1.

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. Please contact our customer services at contact@sheernature.ca for return and credit instructions.

You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), and the time it takes us to process your return once we receive it (6 to 15 business days).